Design Thinking Toolkit for HE Management

Design Thinking is a problem-solving framework and mode of thinking based on processes that are typically found in creative design industries. Taking these approaches in different contexts, such as the board meetings of Higher Education committees allows for creative, efficient and impactful decision-making. Through our experience in applying design thinking methods and frameworks we have compiled a collection of activities that can be applied individually or in sequence by Higher Education committees (academic or administrative) to get inspired, sort through ideas or decide!

The toolkit allows effective collaboration involving individual and group activities that range from brainstorming to categorising and voting on key decisions, limiting disagreements by enhancing democratic dialogue processes.

The toolkit ensures equal participation to all voices and considers the complex social dynamics that are in place in most decision-making group placing the key aims, questions and goals above personal interests.

A good committee is a committee that builds on dialogue and communication. The methods in the toolkit encourage meaningful and effective dialogue in order to improve the effectiveness and impact of the committee’s actions.

Activities to Get Inspired
Brainstorming
Brainstorming
Brainstorming is a group creativity procedure which takes place in order to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its members.
How Might We?
How Might We?
Writing down challenges and opportunities in the “How Might We” question format can produce a broad collection of ideas and draw links between them to find potential solutions.
Laddering
Laddering
The technique encourages you to use “Why” and “How” to look at a problem through different levels of focus as you move up and down the ladder in order to analyse it better.
Roundabout
Roundabout
Roundabout is an activity in which ideas evolve as they are passed from person to person. Sometimes the collective voice of several people might be more effective than a single voice alone.
Activities to Sort through Ideas
Categorisation
Categorisation
Categorization is a technique for sorting items according to similarity and avoiding the clus- tering of information. Patterns are revealed when teams sort ideas that are similar but not necessarily obvious.
Impact and Difficulty Matrix
Impact and Difficulty Matrix
Categorization is a technique for sorting items according to similarity and avoiding the clustering of information. Patterns are revealed when teams sort ideas that are similar but not necessarily obvious.
Pros and Cons
Pros and Cons
Weighing up pros and cons can speed up the decision-making process, improve your under- standing of the situation, and help you avoid decision-making paralysis.
Yes, No, Maybe
Yes, No, Maybe
Weighing up pros and cons can speed up the decision-making process, improve your under- standing of the situation, and help you avoid decision-making paralysis.
Activities to Decide
Dot Voting
Dot Voting
Dot voting is a simple tool used to democratically prioritize items or make decisions in a group setting.
Score Matrix
Score Matrix
Score Matrix works by getting you to list your options as rows on a table, and the factors you need to consider as columns.
Compare and Eliminate
Compare and Eliminate
We often have to compare two options in order of importance. Paired comparison analysis can help with that – and we do it intuitively all the time, but it is advantageous in business to bring structured analysis into the mix.
Review, Note, Vote
Review, Note, Vote
This procedure is a helpful Design Sprint method for a team that usually gives the greatest decision-making power to the loudest person in the room. This alternative exercise gives each team member an equal voice.